FAQ

We are regularly in touch with our customers and we like it that way. So, if you have any questions please don’t hesitate to contact us on (00353) +56 77 68088 with any queries you may have as you browse through our extensive online websites. There are also some frequently questions which we have answered below in our FAQ Section below

 

How do I track my order

If you have provided an email, you will be sent a tracking number on dispatch of your order.

If you log onto – An Post – http://trackanpost.ie/TrackOne.aspx and paste in your tracking number this will provide you with immediate location informationIf you have any issues, please call us on 056 7768088 and we will ensure any issue is deal with immediately. 

 

How long does it normally take to get delivered?

Delivery for all goods except kayaks are delivered within 2 days after ordering. Kayaks are delivered within 4 days of ordering. 

Delivery to UK address is normally within 3/4 working days of our dispatch.

Can I send my order to another address?

It’s very simple, there is an option when you are putting through your order to fill in a different delivery address and phone number but it is important that there will be somebody to take the order at that delivery address. The courier will always attempt a second delivery and also will make a phone call to the delivery phone number you have provided us. If there is likely to be nobody at the delivery address then consider giving us details of a work address of that family, or a neighbour to that family that is made aware of the delivery.

How secure is my credit or debit card information?

Your credit card details are totally secure. All credit and debit cards are processed securely through STRIPE, an internationally recognised and secure payment processing company

We don’t get your payment details at all, when it comes to payment you will see the little green lock on the top address line and you will be linked directly into their payment system.

What if I want advice on a product?

Having been in the business for over 5 years, this is where we excel. Just give us a call on 085 25 25332, we are more happy to talk about products that we have or if you are looking for something you can’t see online maybe we can source it for you.

How much is the delivery for my order?

Republic of Ireland – Delivery for all items is €10 unless stated here after. Delivery for Surfboards is €15 and Delivery for Kayaks is €40. 

UK – Delivery for all items is €15 unless stated here after. Delivery for Kayaks is €120. Delivery costs may vary on international deliveries so we will confirm costs before we dispatch the order and you can decide to accept/reject delivery charges and your account will be credited/debited as appropriate.

How are orders delivered?

All items are delivered by FASTWAY Courier. We don’t usually use An Post however if it’s something very small we will send it by post.

Does somebody need to be in the delivery address to receive a delivery?

Yes, our courier cannot leave items without getting a signature. However, if you want something dropped at a neighbour or work address that’s no problem.

What happens if I miss a delivery?

No problem, the courier will ring to organise an alternative day and time and will always make a second attempt to deliver.

Are all items found on the web in stock?

All items we display on the website are on our shelves except for the items that we detail on our web as being out of stock.

What happens if the items is not suitable when it arrives with us?

No issue, all you need to do is get it back to us in a resaleable condition within 7 working days after receiving it. So either drop it back to us in Knocktopher, Kilkenny (Exit 10, M9) or or post / courier it back to us at your cost. We will then reimburse you for the purchase value of the item(s).

What happens if an item arrives damaged?

Our guarantee is secure. Get it back to us by either dropping it into our showroom or post / courier it back to us. If the damage fault is obvious we will reimburse you for the price of the item plus your incurred posting costs.

What happens if I wish to add or cancel an item after concluding an earlier order?

Again no problem if the original order has not already left us for delivery to you. The easiest way is to telephone us on 056 77 68088 (00 353 56 7768088 international customers) so we can amend or cancel your order.

What payment methods do you accept?

For orders placed on the web we accept Visa, Visa Debit (Ireland) Mastercard and American Express. Bank Transfer, Cheques or Postal Orders/Drafts are also accepted however, we will need to have funds in our account before we dispatch the goods.For card security reasons we ask customers never under any circumstances email us or leave a voicemail detailing your credit card details.

Where does SPORTSWAY deliver?

We deliver all over Ireland and the UK. Delivery costs may vary on international deliveries so we will confirm costs before we dispatch the order and you can decide to accept/reject delivery charges and your account will be credited/debited as appropriate.

SPORTSWAY, Knocktopher , Kilkenny, Ireland | Tel: 085 25 25332 | Email: info@sportsway.ie